Learning Mindfulness to Help You Deal with Customers
Dealing with customers can often be stressful. As they say, customers are always right. But in reality, customers can sometimes be wrong in so many ways. If you’re wondering how to handle them without getting them under your skin, then it can be a good idea to find ways to help you, such as learning how to practice mindfulness meditation. Practicing this technique can be a great way to help you improve your ability to get your mind focused. It helps you learn how to manipulate a certain stressful situation, so you’ll be able to get a positive instead of a negative outcome.
Like many others, your head may be filled with lots of different thoughts all at the same time. You may be worried about being late to an event, or thinking about whether or not you’ll be able to finish your task on time. And you’re having all these thoughts while you’re trying to watch a TV programme and talking on the phone all at once. Being in this state of mind can make you easily get frustrated, angry and irritated. Imagine yourself being in this state when a customer suddenly complains in front of you. Would you be able to handle yourself properly in such situation? Having customers raising their voices and making demands that you think they don’t deserve, can make you lose your patience.
However, practicing mindfulness can help you learn how to stay in control, even during stressful situations. You’ll learn how to remove yourself from the situation, and give it a careful assessment before you act or say things that you might just later on regret.
Aside from that, mindfulness teaches you to become more compassionate with your customers. You’ll be able to ask yourself first why they’re behaving in such a way. Could it be that they’re having a tough day? Are they exhausted because of too much stress? Maybe they’re going through some major changes in life that’s making them stressed. Your customer may not be mindful about their words and actions, but you are. It sometimes helps to consider and think about the reasons behind a person’s actions. This can help you calm down and think of a better way to deal with them. Rather than giving out an immediate negative reaction, it’s better to step back for a while and think clearly about your actions first.
If you’re working in the customer service department, you need maintain good relationships not only with your customers but with your colleagues as well. Being mindful can help you learn how to communicate effectively, and get along well with others. Make good use of your skills and offer to help your colleagues. For instance, if you’ve noticed your co-worker having a hard time dealing with a difficult customer, then it can be a good idea to offer your help so they can step back and relax for a while. It’s even better to encourage your colleagues to learn how to meditate as well. If all of you in the team practice mindfulness, then you’ll all be able to give out better service to your customers.